Creve Coeur Paving - Saint Louis Asphalt Paving, Commercial Paving, Residential Paving, Patching, Curbs and Sealcoating - St. Louis
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Quality Survey
Performance Survey
Customer Information
1. First Name
*
2. Last Name
*
3. Address
*
4. City
*
5. State
*
6. Zip Code
*
7. Phone
*
8. Email
Service
9. Were the details of your job clearly stated in our proposal?
*
Yes
No
10. Did Creve Coeur Paving provided a custom solution to your problem as opposed to just selling a product or service?
*
Yes
No
11. Was Creve Coeur Paving's solution different from other paving companies?
*
Yes
No
12. How so?
13. Where your questions answered in a professional and timely manner?
*
Yes
No
14. Were you present at the jobsite when the job was being completed? If so...
*
Yes
No
a) Did an employee of Creve Coeur Paving approach you and personally explain the Quality Control Form? If so...
*
Yes
No
b) What was your impression of the Quality Control Form?
*
Made you feel more secure about the quality of the job
Indifferent
Thought it was a waste of time
Other
c) Other
15. Did the crew have a professional demeanor?
*
Yes
No
16. Rate the importantance of having Creve Coeur Paving 's owner or estimator present at your jobsite?
*
5 - High
4
3
2
1 - Low
Job Quality
17. Rate your overall satisfaction of the quality of your job
*
5 - High
4
3
2
1 - Low
18. Rate the appearance of your project; edges, uniformity of surface, visibility of seams?
*
5 - High
4
3
2
1 - Low
19. What were some of the aspects of the job that impressed you?
20. Were there aspects of the job that did not impress you?
21. Were your expectations met?
*
Yes
No
22. Do you agree that quality of the finished project reflects maxium return on investment?
*
Yes
No
Website
23. What was your first impression of the website?
*
Well balanced
Good
Fair
Confusing
24. Name something you enjoyed about the website
25. Name something you disliked about the website
26. Did the site offer helpful information?
*
Yes
No
27. What was your estimated time sepnt on the website?
*
Preventative Maintenance:
28. Sealcoating your paved surface should be done how often?
*
Every Year
Every 2-3 years
Every 6 months
Never, it is unnecessary
[Answer: B on residential and commercial surface]
29. Should cracks in blacktop surfaces be filled?
*
Yes
No
30. Are you interested in an annual inspection or preventative maintenance packages for your blacktop surface?
*
Yes
No
31. Would you like to receive care tips or helpful advice on identifying certain issues with pavement?
*
Yes
No
32. What kind of issues or questions do you have with sealcoating?
Personal Information/Feedback
33. Would you like to be contacted by a representative regarding this survey?
*
Yes
No
34. Would you help us by leaving testimony?
35. Would you refer our services to an acquaintance?
*
Yes
No
36. Do you prefer to remain anonymous regarding this survey?
*
Yes
No
37. Was this survey too long?
*
Yes
No
* Required field
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