Asphalt Paving Company Adopts Online Scheduling Tool
January 27th 2010
St. Louis Based Creve Coeur Paving has integrated online scheduling into its website. The new system will benefit customers by making schedules available 24 hours a day. This will alleviate problems and conflicts for property managers and private consumers.
Dealing with an asphalt paving contractor can be stressful. Once a customer has made it through all the hurdles of selecting a firm to contract with, they are then subjected to the anticipation of starting and completing that project. Proposed start dates are very hard to keep due to circumstantial issues such as: delays on jobs already in progress, inclement weather, material shortages, or even mechanical breakdowns. This is not only a problem for the patron, but the paving contractor as well. The last thing a reputable contractor wants is conflicts in scheduling.
The management of Creve Coeur Paving has implemented a new interactive
scheduling program into their website that allows patrons to monitor
exactly where their project is on the schedule. The schedule is
updated at least once a day by the operations manager. Customers no
longer have to make a phone call and wait for an answer on when their
job will be completed. They can simply log on to the website anytime
and check. Jobs are lined out on a first come, first serve basis
according to when contracts are received. Certain projects that take
multiple days will be outlined as such, according to our expected
timeline. Gaps will be left in the schedule to compensate for rain
days. If an issue such as rain occurs on a project date, that job and
all subsequent jobs will be moved into the next spaces. If a customer
finds a conflict, they can inform the operations manager quickly via an
e-mail or phone call. Changes are made within the day notified.
The schedule includes a very simple to read graphical interface that
looks like a regular calendar. The calendar has an added feature that
shows the weather outlook for next 5 days from the present time. This
feature will inform the patron of likely storms that may change the
schedule. User information on the site is kept private. Patrons must
log in to the site using a unique user name and password. Projects are
displayed on the schedule using a familiar abbreviation. Full names
are not used.
Creve Coeur Paving is confident that this new system will bring more
efficiency to its asphalt paving operations. Paving contractors in St.
Louis have always had a hard time scheduling just because of weather.
Now people can be informed when their asphalt driveway, asphalt parking
lot, or road will be paved. Online scheduling makes life less
stressful for everyone.
